Whether you are a new business owner or not, ensuring that your customers feel valued is crucial. If you want to keep the customers that you have, it’s essential that you learn how to make each cus...
Many industries today are required to record and store customer calls for compliance reasons. Others choose to record calls for training purposes and to improve their customer service. This has r...
The Government’s plans to relax invoice finance rules early next year is music to the ears of many small and medium-sized businesses whose growth has been held back by Britain’s late payment cultur...
Over the past couple of years, there has been a great shift towards businesses adopting digital technologies. Gartner refers to this as The Digital Industrial Economy – this means every budget is b...
We all know that any and every business needs to exploit SEO if they are going to succeed in their particular industry. It doesn’t matter what sort of business you have because without an online pr...
The past decade has witnessed an unprecedented convergence of physical and digital worlds. Ceaseless technological innovation is driving a perpetual seismic shift, fundamentally changing almost ev...
If you run a website, it’s often heartbreaking when your traffic takes a turn for the worst. You spend hours maintaining your site and creating content. Yet, the traffic just doesn’t reflect your h...
Following the recent revision of the International Chamber of Commerce (ICC) DOCDEX rules, Georges Affaki, chairman of the Legal Committee of the ICC Banking Commission and chairman of the DOCDEX...
You might be wondering why I’m holding a phone up as I’m filming today’s Juicy Bit. I’m using a new technology called Periscope. Periscope is a live broadcasting social media network. Right now I...
